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China Construction Bank WeChat Bank handles business without leaving home
With the rapid development of online finance, more and more financial and derivative services have been "moved" from offline to online, and users can handle business without leaving home, which is becoming a reality. CCB WeChat Bank is based on a third-party platform and relies on WeChat's powerful traffic portal to provide online services for 100 million users, which not only solves the problem of waiting in line for users, but also relieves the pressure of offline traffic, becoming a cross-line, offline and connection An important hub for users and banks.
Changxing Expressway ETC self-application channel
In May 2019, the Ministry of Transport issued an ETC policy requiring that the application of electronic toll collection on highways be accelerated. CCB actively responded to the government's call to launch ETC offline promotion nationwide, and provided discounts and preferential services. However, offline promotion is not only costly in terms of human and material costs, but also has limited coverage. In June, WeChat Bank launched the “CCB ETC Smart Travel” menu to provide users with online self-service channels and tweet support. As of the end of November, more than 10 million users had mastered ETC's online application process and preferential information through tweets, and more than 1 million users have been able to access the ETC self-service application menu.
Quickly complete commemorative coin appointments without having to wait in line
Commemorative coins are a favorite of the people. The traditional offline branch reservation mode not only brings users the trouble of “getting up early, lining up long lines, and waiting in the air”, but also easily leads to the disorder of the order of the outlets. In recent years, WeChat Bank has opened an online reservation channel that users can complete quickly at home, making commemorative coin reservations no longer a "headache" for users and outlets. Data show that in 2019 alone, more than 1 million users handled or inquired about appointments through WeChat Bank, accounting for more than 60% of all online channels, which greatly relieved offline operating pressure.
Find your nearest branch in a few easy steps
Urgent need to open an account and urgently need to withdraw money are often happening at the user's side. How to quickly find nearby outlets, reduce queue time, and quickly handle business has become an issue that users urgently want to solve. In response to these demands from users, WeChat Bank provides a package of solutions. Through the service processing hall, users can not only quickly find nearby outlets and route guidance, but also obtain numbers and reservations in advance to achieve rapid business processing. WeChat Bank opened online and offline channels, making services more efficient and satisfying users.
Of course, from offline to online, WeChat Bank's pivotal role is far more than that. As user needs continue to change, WeChat Bank will also realize more online business, extend the service tentacles in depth, and help CCB to open "Second Development Curve."